Privacy Policy

Effective November 13, 2026

  • We collect what Supaloop needs to show your sleep, recovery and strain, and nothing for advertising.
  • We never sell your data or share it with advertisers.
  • You can export your data and ask us to delete it at any time.

Who we are

Supaloop (“we”, “us”) makes the Supaloop app and this website. This policy explains what data the app and the website handle, why, and the choices you have. Questions go to contact@somaticai.io.

What we collect

  • Account. Your email address and sign-in details, so your data stays with you across phones.
  • Wearable data. Readings from the band you connect (SomaLoop 2 or WHOOP 5.0), such as heart rate, heart rate variability, blood oxygen, skin temperature, movement and steps, sleep and workouts, and ECG recordings you take on SomaLoop 2.
  • Device information. Your band's model, serial number, firmware version and battery level, and your phone's model and operating system version, so we can connect to the band and fix problems.
  • Purchases. Whether you have an active subscription or have unlocked a theme. Payment is handled by Apple; we never see your card details.
  • Feedback and diagnostics. Only when you send them to us, for example a feedback email with a diagnostic report attached.

How we use it

  • To run the app: sync your band, show your history and keep your account working.
  • To analyse your data. Readings are stored on your phone first and then synced to our servers, where Soma, a specialist model for wearable signals built with our strategic partner, turns them into sleep, strain and recovery results. Soma processes your data only to provide these results to you.
  • To support you and improve reliability, using the diagnostics you choose to send.

We do not use your data for advertising, we do not sell it, and we do not build advertising profiles.

Who we share it with

  • Service providers that host and process data on our behalf, including our analysis partner and cloud hosting providers, under contracts that limit use to providing Supaloop.
  • Apple Health, only if you turn it on. Supaloop can write heart rate, blood oxygen, steps and sleep to the Health app. Supaloop does not read data from Apple Health.
  • Apps and agents you authorise. Supaloop has an optional agent access feature that is off by default. When you turn it on, the tools you connect can read your data until you turn it off.
  • When the law requires it, or to protect the safety of users and the public.

Your choices

  • Export. You can export your data as CSV from within the app.
  • Delete. You can ask us to delete your account and the data on our servers by emailing contact@somaticai.io from your account email. Data on your phone is removed when you delete the app.
  • Access and correction. You can ask for a copy of your data or ask us to correct it.
  • Disconnect. You can unpair your band, turn off Apple Health writing or agent access at any time in Settings.

Depending on where you live, you may have further rights under laws such as the GDPR or CCPA. Contact us and we will respond within the time those laws require.

Retention and security

We keep your data while your account is active and delete it after you ask us to delete your account, except where we must keep limited records by law. Data is encrypted in transit, and access to it is restricted to the people and systems that need it to run Supaloop.

International transfers

Your data may be processed in countries other than the one you live in. When it is, we use safeguards required by applicable law.

Children

Supaloop is not intended for children under 13, or under 16 in the European Economic Area. We do not knowingly collect their data; if you believe a child has given us data, contact us and we will delete it.

This website

supaloop.life uses no advertising or analytics cookies. It stores your theme, band colour and language choice in your browser so the site looks the way you left it. Our hosting provider processes standard request data such as IP addresses to deliver and protect the site.

Not medical advice

Supaloop is for general wellness and fitness. It is not a medical device and does not diagnose, treat or prevent any condition.

Changes

If we change this policy, we will update the date above. If the change is significant, we will also tell you in the app before it takes effect.